topic Re: Want to keep my own number, and delete the new temporary number from my phone in Get Support

Want to keep my own number, and delete the new temporary number from my phone

Gracez123 — Sat, 07 Feb 2026 02:43:04 GMT

I started my Public mobile plan in January 2026 and selected a new phone number through the Public Mobile app, using a eSIM card. However, I soon realized that I need to keep my original phone number. So I transferred my original number through the app.

Now I have two phone numbers on my phone, which is causing a lot confusion.

My original number is working properly, both phone calls and messaging. But when I tried to turn off the new number line, no signal appeared and the phone displays "SOS" at the top.

Could you help me delete the new number and move all the service onto my original number.

Re: Want to keep my own number, and delete the new temporary number from my phone

hTideGnow — Sat, 07 Feb 2026 02:45:42 GMT

hi @Gracez123

how many PM accounts you have?

you said 2 phone numbers on your phone? are they from 2 accounts? 2 different PM accounts ? or one PM account and one account from another carrier?

Re: Want to keep my own number, and delete the new temporary number from my phone

Gracez123 — Sat, 07 Feb 2026 02:49:23 GMT

just one account.

but the phone shows both my original number AND the new number

Re: Want to keep my own number, and delete the new temporary number from my phone

DarkKnight_1000 — Sat, 07 Feb 2026 02:50:44 GMT

Do you currently have two eSIMs on your phone—one from your old provider and one from Public Mobile? When you completed the number transfer, did you reply “YES” to the confirmation text? If so, your old provider’s eSIM should stop working, and your Public Mobile eSIM should now be using your original number that you ported over.

Re: Want to keep my own number, and delete the new temporary number from my phone

hTideGnow — Sat, 07 Feb 2026 02:52:16 GMT

hi @Gracez123

try Reboot phone and Reset Network Settings and check if that resolve it

if you still see the 2 numbers, tell us which exact screen you saw that.

or post us the screenshot, but remember to cross out the phone numbers before you post

Re: Want to keep my own number, and delete the new temporary number from my phone

Gracez123 — Sat, 07 Feb 2026 03:31:17 GMT

just one eSIM card from Public Mobile. The old SIM card has been removed.

but on my phone, it shows two numbers, my original number and the new temporary number by Public mobile

Re: Want to keep my own number, and delete the new temporary number from my phone

Gracez123 — Sun, 08 Feb 2026 03:46:33 GMT

As you suggested , I turned off my phone and turned back on. Then I reset all the network settings.

Now it is ok. My phone only shows my original number under "Cellular data" (iphone 15)

Thank you very much for all the help.

Re: Want to keep my own number, and delete the new temporary number from my phone

computergeek541 — Sun, 08 Feb 2026 03:52:51 GMT

self solution removed