topic Data in Get Support

Invalid phone number?

JanicePW — Sun, 07 Apr 2024 15:37:56 GMT

I keep trying to log into my account and it keeps telling me to enter a valid phone number. I have signed up and received my SIM card, installed it and I am connected to Public Mobile with the same phone number. How can I get into my account when it doesn’t send me a code and when I change it to email, it is send it to my email but then doesn’t allow me to enter it.

Re: Invalid phone number?

softech — Sun, 07 Apr 2024 15:46:13 GMT

@JanicePW where you see Invalid phone number error?? you login with email address

for login, please try again using Incognito mode and PM app and see if it works. If you can logi, go to Profile page, click Manage EverSafe id and update the phone number to receive the 2FA code

if it does not work, you might need agent to help to figure out why the phone number to receive 2FA is different . Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Data

JanicePW — Thu, 29 Jan 2026 22:51:06 GMT

My husband just switched to PM this afternoon and he does not yet have data. When we go to settings and cellular, it still lists his old provider but everywhere else on his phone says Public Mobile. We have tried rebooting but it’s still not working. And this was hours ago. Any suggestions?