topic Problem porting out in Get Support

Problem porting out

spcom — Sat, 07 Feb 2026 01:54:48 GMT

I tried porting out my number. But it seems to be stuck. Not getting an SMS to respond to.

Re: Problem porting out

hairbag1 — Sat, 07 Feb 2026 01:59:23 GMT

your Public Mobile account must be active and in good standing in order to port out. Hopefully that's the case ? Leave your PM sim in the cell until you get the sms and you reply YES within 90 mins.

Re: Problem porting out

spcom — Sat, 07 Feb 2026 02:14:12 GMT

It is active and in good standing. I can send and receive text.

Re: Problem porting out

BKNS27 — Sat, 07 Feb 2026 02:32:13 GMT

@spcom

You need to talk to your new carrier to have them resend the confirmation text to you again.

Re: Problem porting out

spcom — Sat, 07 Feb 2026 02:37:37 GMT

I did and they tried a couple of times.