topic Re: E-sim in Get Support

E-sim

Ashh1 — Sat, 07 Feb 2026 00:22:54 GMT

I would like to get an e-sim, as the requested physical Sim not yet received.

Re: E-sim

hairbag1 — Sat, 07 Feb 2026 00:36:35 GMT

@Ashh1

just log in to your Public Mobile account and buy the esim for $5 and activate your plan.

added...when the original sim shows up, gift it to a friend or family member who also wants a good deal on great plans.

Re: E-sim

Ashh1 — Sat, 07 Feb 2026 00:37:55 GMT

I have already paid for the physical Sim. It's doesn't give an option to buy e Sim as I'm new to public mobile. It's only gives option to add physical Sim number to transfer the line

Re: E-sim

hairbag1 — Sat, 07 Feb 2026 00:43:26 GMT

@Ashh1

try deleting the app and re-install a new one. Log in to you account and buy the esim and activate your new account.

Re: E-sim

Ashh1 — Sat, 07 Feb 2026 00:49:03 GMT

It doesn't give an option to buy

Re: E-sim

softech — Sat, 07 Feb 2026 00:51:29 GMT

@Ashh1

if you already chosen physical sim, you cannot change to eSIM at the moment. You have to complete the activation with physical sim before you can make change to eSIM

if the reason you want to change to eSIM is that you have not receive the physical sim still and you don't want to wait further, you can buy another PM sim card from Telus/Koodo/Mobile Klink store near you