topic Re: Beyond Frustrated!!!!! in Get Support

Beyond Frustrated!!!!!

loubrz — Tue, 10 Feb 2026 20:16:15 GMT

UPDATE: it appears it takes over a week, with partial working service to finally get an answer. The porting from BELL to PM was not properly done. Of course there was no human connection regarding the issue. But it’s finally corrected 8 days later.

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I switched to PUBLIC MOBILE from BELL, decided I’d rather be with Rogers, because the transfer wasn’t working properly.

I’ve now tried over 15 times to port out of PM to ROGERS. Authentication keeps failing!!!!!

FIX THE ISSUE. Since no human, only a chatbox who doesn’t understand the issue.

Re: Beyond Frustrated!!!!!

computergeek541 — Fri, 06 Feb 2026 22:27:02 GMT

@loubrz wrote:
I switched to PUBLUC MOBILE from BELL, decided I’d rather be with Rogers, because the transfer wasn’t working properly.
I’ve now tried over 15 times to port out of PM to ROGERS. Authentication keeps failing!!!!!
FIX THE ISSUE. Since no human, only a chatbox who doesn’t understand the issue.

Please remember that it's the carrier that you're porting to that is responsible for providing all customer service relating to number porting including all processing of the request, all troubleshooting, and if necessary all communication required between the two carriers. Please contact Rogers to complete nubmer porting to Rogers.

Re: Beyond Frustrated!!!!!

umnikke8 — Fri, 06 Feb 2026 22:52:44 GMT

Did the transfer from Bell to Public actually go through? Perhaps you need to port from Bell to Rogers if it didn't.

You need to file a ticket to get a human support agent

Re: Beyond Frustrated!!!!!

hairbag1 — Fri, 06 Feb 2026 23:24:33 GMT

@loubrz

for successful transfer out of Public Mobile...your Public Mobile account must be active and in good standing. Is that the case here ?

Re: Beyond Frustrated!!!!!

loubrz — Fri, 06 Feb 2026 23:28:39 GMT

Yes it is. Suppose.

Re: Beyond Frustrated!!!!!

loubrz — Fri, 06 Feb 2026 23:29:54 GMT

We’ve been trying since last Thursday. It was transferred by BELL to PUBLIC MOBILE.

Re: Beyond Frustrated!!!!!

loubrz — Fri, 06 Feb 2026 23:31:55 GMT

Laughing, they have been more helpful than PUBLIC Mobile. At least we did speak with a human after it said we max'd out request to port.