topic Re: CS_Agent in Get Support

CS_Agent

xaff — Fri, 06 Feb 2026 22:31:07 GMT

need reset esim

Re: CS_Agent

Handy1 — Fri, 06 Feb 2026 22:42:46 GMT

@xaff Here’s how to contact support

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Re: CS_Agent

BKNS27 — Fri, 06 Feb 2026 22:45:10 GMT

@xaff

You need to contact a CS_Agent directly for your eSIM issue. Submit a Ticket on the Chat icon or dm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CS_Agent

computergeek541 — Fri, 06 Feb 2026 22:46:20 GMT

@Handy1 wrote:
@xaff Here’s how to contact support
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

Please always be directing customers to use the official ticketing system whenever possible. I'm aware that there are some situations in which direct private messaging is required, but in this situation, the customer must first try using the chatbot to open a ticket. Customers who send private message direclty to CS_Agent in the above manner are guaranteed to receive slower service, so let's keep that in mind.