Subscription cancel and Refund Request - Service not activated

WingChing — Fri, 06 Feb 2026 22:34:59 GMT

Hi Public Mobile Support,

I would like to request the subscription cancelation and a full refund for my recent order.

The reason for my request is that the SIM card has taken much longer than expected to arrive. Furthermore, after reading numerous reports regarding recent service issues and connectivity problems from other users, I have decided not to proceed with the activation and would like to stay with my current provider.

Since the SIM card has not been activated and no service has been used, I would appreciate it if you could cancel this order and refund the total amount (including the SIM card fee and the pre-paid monthly plan) back to my original credit card.

Re: Subscription cancel and Refund Request - Service not activated

Handy1 — Fri, 06 Feb 2026 22:42:19 GMT

@WingChing You need to engage support through private message for that

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca

topic Re: Subscription cancel and Refund Request - Service not activated in Get Support

Subscription cancel and Refund Request - Service not activated

Re: Subscription cancel and Refund Request - Service not activated