Cannot access my PM account

Mingy — Fri, 06 Feb 2026 18:46:59 GMT

Hello! My phone is broken and Apple says it can’t be fixed. I have a new phone and need to get a new eSIM so I can use my existing phone number and PM plan but I can’t login to my account because I forgot my password. I tried many times to request a OTP via the email address associated with my PM account but nothing is coming through. I checked spam/junk and nothing there. I tried using Chrome incognito mode and still no email received. Please can you help me. I have pre-authored payment for my plan. I had an eSIM which is why I couldn’t just transfer a physical SIM to my new phone. My mom helped me open my PM account on March 18, 2024 because I was 12 years old at the time. Please let me know if you need any other info.

Re: Cannot access my PM account

hTideGnow — Fri, 06 Feb 2026 17:44:40 GMT

hi @Mingy

remove your personal info. We are just customers here

you need to ask PM support agent to help. Message them https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Cannot access my PM account in Get Support

Cannot access my PM account

Re: Cannot access my PM account