topic Re: Can't receive verification SMS in Get Support

Can't receive verification SMS

derek22 — Tue, 04 Jan 2022 23:19:01 GMT

Hello,

I am unable to receive verification SMS from various companies.

For example Google 2SV when signing into gmail from a different location.

Or online banking when adding a new payee.

They text you a code, and these are not coming through.

I have the new 4.5GB plan. Ported my number over from Bell yesterday.

Please advise what can be done to resolve this as I need this to work.

Warm regards

All other texts from friends, family and calls are working fine.

Re: Can't receive verification SMS

will13am — Wed, 27 Jun 2018 19:50:59 GMT

If everything is working except verification SMS, I suggest perhaps trying a different messaging app. Failing that, I suggest reaching out to the moderator team to see if there may be something wrong with the account setup. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: Can't receive verification SMS

derek22 — Wed, 27 Jun 2018 20:06:31 GMT

I'm using the default messaging app on Samsung Galaxy, I will not install another message App.

Thanks, I will contact them.

Re: Can't receive verification SMS

passiveegg — Wed, 27 Jun 2018 20:09:25 GMT

Looks like you'll have to directly message the @CS_Agent for their assistance.

Re: Can't receive verification SMS

stonechucker — Wed, 27 Jun 2018 23:28:31 GMT

As this is a new service for you, did you bring your number with you via a port, or did you get a new number? Another thought, have you got a new phone, and could the number you’re using be directed towards a data app such as iMassage or Hangouts?

i know you’ve said you won’t install another app for SMS, but seriously, this could at least resolve the issue in the short term.

Re: Can't receive verification SMS

nirajan — Mon, 24 Dec 2018 22:32:02 GMT

Tried different messaging app but cannot get verification sms or a call..