topic Re: How can I reach support? in Get Support

How can I reach support?

talosa — Fri, 06 Feb 2026 16:18:53 GMT

I did try to contact chat.... wait for a few hours, down to 2 in the queue, after that again 29 people in the queue. Very annoying. Tried to submit a ticket, "Submit ticket" option greyed out, can't send the ticket. I did order a sim card online on Jan26. No updates or sim card since then. I just want my money back.

Any suggestion.

Re: How can I reach support?

slusagm — Fri, 06 Feb 2026 14:29:27 GMT

Since you were not able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: How can I reach support?

hairbag1 — Fri, 06 Feb 2026 14:29:54 GMT

@talosa

it can take several days to 3 weeks for sim to arrive via Canada Post. If you want 2 day delivery, get the sim from Amazon.

To message Customer Support, use this link...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437