topic Re: US plan in Get Support

US plan

Bud52 — Thu, 29 Jan 2026 01:11:14 GMT

I have a us/ Canada plan. I purchased in Canada. I'm on the at&t network. I am able to text but can't receive phone calls. It worked great before today when I received a call from Canada. I've reset the phone by shutting it off very many times now & put on airplane mode off & on. Please help I need a reset. Bud

Re: US plan

hairbag1 — Thu, 29 Jan 2026 01:12:54 GMT

@Bud52

you must have a VoLTE enabled cellphone that is recognised by Public Mobile in order for talk to work in US. Here's some further explanation with a devise checker at the bottom of the page...

https://www.publicmobile.ca/en/get-help/articles/volte

Re: US plan

DarkKnight_1000 — Thu, 29 Jan 2026 01:14:17 GMT

Try manually selecting a network. I’ve found that T-Mobile works the best.

Re: US plan

hTideGnow — Thu, 29 Jan 2026 01:21:54 GMT

HI @Bud52

other than T-Mobile, try also AT&T and Verizon.

Each network has it strong and weak location, one one is the best. So, try them all and change it manually if necessary

Re: US plan

Bud52 — Fri, 06 Feb 2026 02:25:00 GMT

I did change to T-Mobile and worked fine after that