topic Re: SIM card not getting detected in Get Support

SIM card not getting detected

Ramezan — Fri, 06 Feb 2026 01:01:04 GMT

New to Public Mobile. Hot my SIM today and did the activation with number port. New Public Mobile SIM is not getting detected. Is there any store I could go to to get a new SIM and activate it?

Re: SIM card not getting detected

Ramezan — Thu, 05 Feb 2026 17:04:51 GMT

In a bind since I need my phone service. Old network service canceled from the number port.

Re: SIM card not getting detected

softech — Thu, 05 Feb 2026 17:45:26 GMT

@Ramezan

you can get a new Public Mobile sim card from a Telus/Koodo/MobileKlink.

but please report the issue with PM support first and ask them to agree to reimburse you the cost of an another sim card. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: SIM card not getting detected

Blobster — Thu, 05 Feb 2026 22:28:24 GMT

Thank you for taking the time to reply, but that won't work. We tried to swap to an eSIM phone, but you can't even get access to the SIM swap section without getting an SMS code. We can't get the SMS code since the SIM card is not working 😞

Re: SIM card not getting detected

Blobster — Thu, 05 Feb 2026 22:39:05 GMT

Anyone know of a fast way to get customer support's attention to get this SIM issue resolved?

Re: SIM card not getting detected

CSA_PM — Thu, 05 Feb 2026 23:18:50 GMT

Hi @Blobster

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM card not getting detected

Ramezan — Thu, 05 Feb 2026 23:55:51 GMT

I just got back home and wifi. I couldn't reply to your message directly, but I sent you a message with the details you asked for.

Re: SIM card not getting detected

Blobster — Fri, 06 Feb 2026 00:02:28 GMT

This might be a silly question, but how do you reply to a private message from customer service? There is no reply button or option.

Re: SIM card not getting detected

Ramezan — Fri, 06 Feb 2026 00:07:51 GMT

CS replied, but I can't see how to reply back to them. I have been without service all day today.

Re: SIM card not getting detected

CSA_PM — Fri, 06 Feb 2026 00:57:47 GMT

Hi @ Blobster

Please check your inbox. If you are not able to find it please try to open a ticket to the Public Mobile Chat Bot which will direct you to creating a trackable conversation.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.