topic CS_Agent in Get Support

CS_Agent

Yuliana_25 — Fri, 06 Feb 2026 00:46:08 GMT

Hi Team,

I am writing to follow up on my case (Reference: ##############). It has now been over a week without any phone service, and the lack of progress is severely impacting my daily life and work. This has become an emergency.

I need an immediate update on the following:

1. Has the backend system error mentioned by Jean been resolved?

2. My number ######-#### is still stuck. Since the "Aliant Mobility" port request was a technical error/misunderstanding during the Koodo store visit, I need Public Mobile to take lead in reclaiming this number.

3. I have already switched to a physical SIM card (for the temporary number ###-###-####). As soon as you recover my original number ###-###-####, please move it to this physical SIM card immediately.

Please escalate this ticket to your technical supervisor or the porting specialist team. I cannot afford to wait any longer without a working phone.

I look forward to your immediate response.

Re: CS_Agent

CSA_PM — Thu, 05 Feb 2026 23:21:28 GMT

Hi
I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS_Agent

hairbag1 — Fri, 06 Feb 2026 00:19:14 GMT

@Yuliana_25 wrote:
Hi Team,
I am writing to follow up on my case (Reference: 0000000xxxx). It has now been over a week without any phone service, and the lack of progress is severely impacting my daily life and work. This has become an emergency.
I need an immediate update on the following:
1. Has the backend system error mentioned by Jean been resolved?
2. My number xxx xxx xxxx is still stuck. Since the "Aliant Mobility" port request was a technical error/misunderstanding during the Koodo store visit, I need Public Mobile to take lead in reclaiming this number.
3. I have already switched to a physical SIM card (for the temporary number xxxxxxxx). As soon as you recover my original number xxxxxxx, please move it to this physical SIM card immediately.
Please escalate this ticket to your technical supervisor or the porting specialist team. I cannot afford to wait any longer without a working phone.
I look forward to your immediate response.

Best practice is to never post sensitive info (ie; cell numbers or file numbers) on any Community Forum. Could be recidivists in any public forum such as this.

added @softech

Re: CS_Agent

computergeek541 — Fri, 06 Feb 2026 02:17:55 GMT