topic Re: 1800 dialing issue in Get Support

1800 dialing issue

Elle77-le — Thu, 05 Feb 2026 16:14:50 GMT

I suddenly cannot dial any 1800, 1866, toll free numbers and I am unsure if I am to receive any calls from them. I was able to before. It just states “8 U M 1 your call cannot be completed as dial, please check number or contact your customer service provider”. Please advise and help fix. Thank you.

Re: 1800 dialing issue

Yummy — Thu, 05 Feb 2026 16:20:16 GMT

Some customers do have issue calling toll free numbers.

You can open a ticket but I doubt agent will make it work...

Re: 1800 dialing issue

softech — Thu, 05 Feb 2026 16:25:24 GMT

@Yummy wrote:
You can open a ticket but I doubt agent will make it work...

@Yummy it is a known issue for some accounts and agent will be able to resolve it

@Elle77-le kindly submit ticket and agent will be able to resolve the isssue:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS, click "Didn't Receive code" or "Resend Code",
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: 1800 dialing issue

Yummy — Thu, 05 Feb 2026 17:38:02 GMT

@softech wrote:
@Yummy wrote:
You can open a ticket but I doubt agent will make it work...
@Yummy it is a known issue for some accounts and agent will be able to resolve it

So WHY it is NOT resolved already??????

Going for a month and months. How come 18xx forks for some but not for the others? So silly... Like Shell gas will work for cars A,B and C but not for D and F.

Re: 1800 dialing issue

softech — Thu, 05 Feb 2026 17:43:06 GMT

@Yummy wrote:
So WHY it is NOT resolved already??????
Going for a month and months. How come 18xx forks for some but not for the others? So silly... Like Shell gas will work for cars A,B and C but not for D and F.

@Yummy whether "agent will make it work" or resolve the issue as a whole are two different things

I assure you agent will be able to fix each individual case when a ticket is submitted.

PM is aware of the issue that impacting some customers, especially those recently traveled. They will get this fully resolved.