topic Re: Starting my new subscription in Get Support

Starting my new subscription

Shawn0202 — Thu, 05 Feb 2026 03:43:21 GMT

I have created an account and chosen a plan. I would like to port my number xxxxxxxxxxxxxx how do I get started?

Re: Starting my new subscription

LL8881 — Thu, 05 Feb 2026 03:47:45 GMT

If you have the Public Mobile app installed, Go to the "Account" section at the bottom of the screen.

Then click "Transfer phone number" follow the steps after that and you should receive a text from your current provider asking if you are porting out the number. Then it'll be transferred over to Public mobile! Enjoy!

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Log into the Public Mobile App
Navigate to “Account”.
Select the option to Transfer Phone Number.
You will be presented with an option to transfer your old number to Public Mobile.

Note: in order for the request to be successful, please be sure that you:

Keep your old provider’s SIM card in your phone to receive the porting confirmation text message. If it’s an eSIM, ensure that it is still active during this step.
Reply “YES” to the confirmation text once it’s been received within 90 minutes.
Ensure your Public Mobile eSIM is active and set as your primary line, or if you have a physical SIM, insert it into your phone and restart.
Once you have received our confirmation of the successful transfer, restart your phone.

If the above steps have not resolved the issue, log out from the Public Mobile App, log back in, and retry.

You can find more detailed information on the number transfer process here.

Re: Starting my new subscription

computergeek541 — Thu, 05 Feb 2026 03:45:43 GMT

@Shawn0202 wrote:
I have created an account and chosen a plan. I would like to port my number xxxxxxxxxxxxxx how do I get started?

Have you already completed the account activation? If you're still doing that, there is an option to port a number in during activation. Otherwise, please go into the Public Mobile app to log into your Public Mobile self serve account to request a number port in. It's in the Account section and labelled as Transfer Phone Number.