topic Re: SIM card not detected in Get Support

SIM card not detected

Gabo5 — Thu, 05 Feb 2026 02:57:56 GMT

I received my physical SIM and completed my activation with porting my number. When I insert the SIM card into my phone, it is not detected. My phone has no problem detecting the SIM card from my previous provider, it just can't detect the Public Mobile SIM card. Now I'm unable to receive SMS for 2 factor authentication. Please let me know what I should do.

Re: SIM card not detected

hairbag1 — Thu, 05 Feb 2026 03:03:12 GMT

@Gabo5

what make / model is your cell ? Did you receive a port request confirmation to which you replied YES within 90 mins ? Is so, leave old sim in until it stops working, then install PM sim.

Re: SIM card not detected

softech — Thu, 05 Feb 2026 03:03:29 GMT

@Gabo5

Try to pull the sim card and reinsert

if possible, test the sim card on another phone.

If still unable to get it working, ask PM to re-provision, or you might need to buy another one and ask them to reimburse

Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: SIM card not detected

BKNS27 — Thu, 05 Feb 2026 03:09:51 GMT

@Gabo5

Maybe the SIM S/N was entered incorrectly or provisional issue so best to contact at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437