topic No internet connection or phone service in Get Support

No internet connection or phone service

Triberus1 — Thu, 05 Feb 2026 00:51:52 GMT

My phone decided to randomly lose all data service and I cant make calls or receive calls been with public mobile for years so I've had regular service without issue before. Airplane mode is not on, I've tried restarting multiple times and turning on/off mobile data

Re: No internet connection or phone service

hairbag1 — Thu, 05 Feb 2026 00:58:52 GMT

@Triberus1

Re: No internet connection or phone service

Handy1 — Thu, 05 Feb 2026 00:59:21 GMT

@Triberus1 Can you log into your account and confirm if the account is active and not suspended?

if active also check

Outage map in your area:

https://istheservicedowncanada.com/

if active and no outage and not suspended

get support to confirm the issue

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No internet connection or phone service

Triberus1 — Thu, 05 Feb 2026 20:18:38 GMT

It was a service outage in my area. Thanks