SIM activated but calls/data not working

SoheeS — Wed, 04 Feb 2026 19:15:29 GMT

I have activated physical SIM last night, received an email that activation is successful, but call and data are not working at all.
I’ve already tried to turning off and on the phone multiple times and still not working.

Re: SIM activated but calls/data not working

slusagm — Wed, 04 Feb 2026 19:02:34 GMT

@SoheeS

you removed the old provider sim?

if you cannot even make calls and data does not work with only PM sim in the phone, it is a sim provisioning problem. Ask PM to check

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: SIM activated but calls/data not working in Get Support

SIM activated but calls/data not working

Re: SIM activated but calls/data not working