topic Re: Physical SIM card Tracker in Get Support

Physical SIM card Tracker

Alexdeshui — Wed, 04 Feb 2026 17:45:36 GMT

I bought 2 Physical SIM cards for my family on January 25th, but I still haven't gotten them yet. I think it's been a long time. Could you reimburse me for the SIM card? I’ll go buy two cards myself at a physical store.

Re: Physical SIM card Tracker

Sansan — Wed, 04 Feb 2026 17:56:28 GMT

So it's 8 business days now. They do take up to 10 business days. You can wait till Friday or buy new ones today and ask for the credit. Who knows of they will give it to you.

Use the chatbot to create a ticket and ask.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Physical SIM card Tracker

Meow — Wed, 04 Feb 2026 17:57:59 GMT

Sometimes it takes 10 or more days to receive SIM from PM.

PM has no tracking option but you can try to get refund if you open a ticket and provide proof of purchase.
But I guess agent will tell you to wait a while...

Re: Physical SIM card Tracker

Jeddd — Wed, 04 Feb 2026 18:11:14 GMT

i don’t have SIM card too, it’s a bad company. They don’t return my money!

Re: Physical SIM card Tracker

slusagm — Wed, 04 Feb 2026 18:23:14 GMT

@Jeddd

sim card orders are non-refundable. If you just still waiting for it, PM can arrange to resend or you can request to buy one from local Telus, Koodo or Mobile Klink store and they will reimburse