topic Re: I think I messed up in Get Support

I think I messed up

MrJames — Tue, 03 Feb 2026 00:42:58 GMT

I paid my bill, but I still don’t have service and it’s asking me for a SIM card number when I put my SIM card number in it says it’s already in use. I think I messed up when I paid

Re: I think I messed up

hTideGnow — Mon, 02 Feb 2026 20:43:45 GMT

HI @MrJames you just joined lately?

and your sim card is a brand new one that never been used?

Re: I think I messed up

BKNS27 — Mon, 02 Feb 2026 20:59:28 GMT

@MrJames

Try rebooting your phone by powering off then back on.

If that didn’t work then do Network reset on your phone.

Re: I think I messed up

Moses_B — Wed, 04 Feb 2026 14:54:52 GMT

@MrJames We have sent a private message, so our support team can review your case, please review your community inbox

Re: I think I messed up

MrJames — Wed, 04 Feb 2026 16:40:55 GMT

I paid for a service that wasn’t in relation to my SIM card and then I had to redo and pay for the one that is so now I guess I’m out $49