topic Phone Number Transfer Status in Get Support

Phone Number Transfer Status

1339835 — Wed, 04 Feb 2026 18:48:50 GMT

Received email from the other service provider saying transfer was confirmed, but message from Public Mobile says account number provided was not correct, and then no further instructions. How can I check the status of the transfer?

Re: Phone Number Transfer Status

slusagm — Wed, 04 Feb 2026 16:35:41 GMT

If you used IMEI to request porting, that could be the reason of the issue. Give the old provider account number instead.

there is a porting assistance team you can call and confirm what was wrong. I can't post the number here, but I will message the number to your community inbox. Please check and call them

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

Re: Phone Number Transfer Status

1339835 — Wed, 04 Feb 2026 18:48:05 GMT

I did provide the account number. Will try the assistance team, thanks!