Subscribing

Queenie3 — Tue, 27 Jan 2026 16:30:14 GMT

Trying to subscribe but stuck at step 6, not receiving an sms to port number

Re: Subscribing

hTideGnow — Tue, 27 Jan 2026 16:31:29 GMT

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM eSIM is already showing up on your Sim Manager or Settings-> Cellular?

if yes, then you need to manually enable it and set it as Primary (please also remove old carrier sim card and disable old carrier esim)

but if you still cannot complete subscription or sim not there, ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

CSA_PM — Sat, 31 Jan 2026 20:14:58 GMT

Hi @ Queenie3

Was the issue resolved?

Queenie3 — Wed, 04 Feb 2026 15:35:11 GMT

Issue solved