topic Re: Number Transfer Stuck – Partial Port (Incoming Calls & SMS Routing Issue) in Get Support

Number Transfer Stuck – Partial Port (Incoming Calls & SMS Routing Issue)

AlanRen — Sun, 22 Feb 2026 23:18:49 GMT

My number transfer from Rogers is stuck in a partial port.

Outgoing calls work, but incoming calls and SMS still route to Rogers.

I already approved the transfer by SMS.

Please escalate this to the porting team and re-push the port / HLR update.

BW99 — Mon, 26 Jan 2026 18:50:20 GMT

I have the same issue now, how did your issue get resolved please ?

hTideGnow — Tue, 27 Jan 2026 03:47:08 GMT

should be just a bit of delay as announced:

But if you need an update, PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

AlanRen — Wed, 04 Feb 2026 14:06:28 GMT

I have already contacted Rogers, and they have released my phone number.

computergeek541 — Wed, 04 Feb 2026 14:25:49 GMT