topic Re: Text messages not working in Get Support

Re: Public Mobile Email address .

Chachu — Sun, 01 Feb 2026 23:47:58 GMT

Hi,I don’t receiving my text messages

Re: Public Mobile Email address .

hTideGnow — Sun, 01 Feb 2026 23:53:56 GMT

you didn't receive the 2FA code and you cannot login? try getting the code via email or Voicemail. Click Didn't Receive code or Resend code and choose Send email or voicemail

if no such option there and you still cannot get the code to login, you will then have to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Public Mobile Email address .

softech — Mon, 02 Feb 2026 04:56:55 GMT

Re: Public Mobile Email address .

Chachu — Mon, 02 Feb 2026 14:22:10 GMT

I haven’t receiving text messages

Re: Public Mobile Email address .

computergeek541 — Mon, 02 Feb 2026 14:35:21 GMT

Re: Text messages not working

Chachu — Wed, 04 Feb 2026 06:21:08 GMT

I haven’t receiving my verification codes

Re: Text messages not working

softech — Wed, 04 Feb 2026 13:09:55 GMT

@Chachu

First, do you receive any incoming calls and regular SMS (P2P) from friends? If so, it is good, at least the porting was completed successfully

For 2FA text or other system generated text (A2P), it is normal for them to start coming later. Systems take longer to find out you changed provider and to route the text correctly to the new provider (Public Mobile). Also, financial institutions (banks) or government agencies (e.g, CRA) put this delay on purpose too to avoid SIM Fraud

Usually they will start coming around the 3rd day after porting but it could take as many as 7 days for all the 2FA/A2P text to come.