topic Service not working in Get Support

Service not working

Ky10 — Wed, 04 Feb 2026 01:56:20 GMT

I tried to transfer my account from Rogers and never got a text message from them. My guess is there for it’s not set up properly. But now I can’t get any texts to try and set it up again. I can’t receive phone calls. Can only do thinks attached to wifi. Please help

Re: Service not working

Ky10 — Wed, 04 Feb 2026 01:57:06 GMT

Also noting that I submitted a ticket to get a call but my phone can’t accept calls so how will I get help!

Re: Service not working

computergeek541 — Wed, 04 Feb 2026 02:00:13 GMT

@Ky10 wrote:
Also noting that I submitted a ticket to get a call but my phone can’t accept calls so how will I get help!

Public Mobile does not provide customer service over the phone, so that won't make a difference for that. A customer service is provided online. I'll ask Public Mobile to contact you.

Re: Service not working

hairbag1 — Wed, 04 Feb 2026 02:00:37 GMT

@Ky10

is your rogers account still active and in good standing as it must be in order to transfer successfully. Check your Community in box and I'll send you a number you can call for port assistance.

Re: Service not working

Ky10 — Wed, 04 Feb 2026 02:02:21 GMT

It’s for my brothers account - what info do you need for that? How would they reach out to help?

Re: Service not working

CSA_PM — Wed, 04 Feb 2026 10:12:42 GMT

Hello @Ky10,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage