topic Re: Data provisioning issue – service unusable, refund requested in Get Support

Data provisioning issue – service unusable, refund requested

RebeccaWong — Wed, 04 Feb 2026 01:35:31 GMT

I activated service but mobile data never worked due to provisioning issues.

I request a refund or credit.

Re: Data provisioning issue – service unusable, refund requested

softech — Wed, 04 Feb 2026 01:42:45 GMT

@RebeccaWong

What phone do you have?

did you remember to remove the old provider sim card , or disable old provider eSIM

and you tried Reset network settings after a device reboot?

if you tried and still do not have data, ask PM for further assistance. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
(if unable to receive 2FA via SMS, click "Didn't Receive code" or "Resend Code",
then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Data provisioning issue – service unusable, refund requested

CSA_PM — Wed, 04 Feb 2026 15:22:45 GMT

Hello @RebeccaWong,

Please check your inbox, an agent is waiting for your reply.

Re: Data provisioning issue – service unusable, refund requested

RebeccaWong — Sun, 15 Feb 2026 03:27:06 GMT

I tried everything but the problem remains unsolved. I haven’t been able to access the internet for half a month since I activated it.
Please let me know the refund process.