topic Re: Cannot Add funds or Add a New Card to My payments in Get Support

Cannot Add funds or Add a New Card to My payments

Caspy — Wed, 04 Feb 2026 01:52:22 GMT

Any card debit or credit card new or old, bank or gift card I get the Notabletoprocessrequest, I tried different browsers, different Cards each working on other stuff, But My account isn't allowing me to add new cards or something it's irritating since I have been without minutes for a month now and can't gain access to My Tipouts app since it requires a text code which I can't get since you won't let me add a new card.

Re: Cannot Add funds or Add a New Card to My payments

hairbag1 — Wed, 04 Feb 2026 00:09:13 GMT

@Caspy

having trouble signing in to your account ? Use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot Add funds or Add a New Card to My payments

LL8881 — Wed, 04 Feb 2026 00:18:34 GMT

If you are in urgent need to add $ to your account you could consider adding a voucher purchased at one of the following...

https://www.publicmobile.ca/en/payment-voucher

Once you're up and running then you can resolve issue with CS.

Re: Cannot Add funds or Add a New Card to My payments

slusagm — Wed, 04 Feb 2026 00:23:47 GMT

it is an common system issue. You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611