New Sim card

Anna66 — Tue, 03 Feb 2026 23:21:31 GMT

My phone won't recognize my new Sim card

Re: New Sim card

hTideGnow — Tue, 03 Feb 2026 23:30:31 GMT

did you login My Account or the app and update the sim card number?

if you did, Reboot the phone and click Reset network settings and test again

if same, or if you cannot login My Account to update sim card, ask PM to help. Submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Anna66 — Thu, 12 Feb 2026 21:51:07 GMT

I have done all of the suggestions. I still get the same error message.