https://productioncommunity.publicmobile.ca/t5/Get-Support/OTP-code-not-sending-via-text/m-p/1411631#M964662 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/652841">@Tjart</a>&nbsp; in your case the setup was not completed correctly so you will need csa assistance.&nbsp;</P><P>Message them at the link below. Might be a full days wait for a reply to your inbox.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Tue, 03 Feb 2026 21:45:56 GMT Sansan 2026-02-03T21:45:56Z https://productioncommunity.publicmobile.ca/t5/Get-Support/OTP-code-not-sending-via-text/m-p/1411596#M964647 <P>OTP code not sending via text, I am a new customer trying to finish setting everything up. I have a physical SIM card in the phone currently.&nbsp;<BR />no option to send OTP via email. So kind of stuck, any suggestions?</P> Tue, 03 Feb 2026 21:11:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/OTP-code-not-sending-via-text/m-p/1411596#M964647 Tjart 2026-02-03T21:11:22Z https://productioncommunity.publicmobile.ca/t5/Get-Support/OTP-code-not-sending-via-text/m-p/1411631#M964662 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/652841">@Tjart</a>&nbsp; in your case the setup was not completed correctly so you will need csa assistance.&nbsp;</P><P>Message them at the link below. Might be a full days wait for a reply to your inbox.</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Tue, 03 Feb 2026 21:45:56 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/OTP-code-not-sending-via-text/m-p/1411631#M964662 Sansan 2026-02-03T21:45:56Z