topic Re: Port number from Koodo in Get Support

Port number from Koodo

Tacomommy — Tue, 03 Feb 2026 20:30:28 GMT

Please help me move from Koodo to Public

Koodo acct number ########

Public acct number ############

Port number from Koodo

Tacomommy — Tue, 03 Feb 2026 16:05:13 GMT

Please help me finish port process

Re: Port number from Koodo

softech — Tue, 03 Feb 2026 16:05:49 GMT

@Tacomommy

is this Koodo Postpaid service or Prepaid service?

If you are porting in from Koodo prepaid, you will need to open ticket with PM support for a manual porting request. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

if you are porting from Kodoo Postpaid, go to My Account > Profile and click Transfer phone number and follow the steps there. Then put the Koodo sim card in a phone. Koodo will send you a SMS and ask your permission for the porting. You need to reply YES within 90 mins for the porting to complete

Once replied yes, you can put your PM sim card in a phone and wait for incoming calls to come. Reboot your phone ever 30 mins and test incoming call from another line. If incoming call reaches your PM sim card, then the Porting is completed

Re: Port number from Koodo

Tacomommy — Tue, 03 Feb 2026 16:08:06 GMT

Koodo Sim lost. I can't put it back in

Re: Port number from Koodo

softech — Tue, 03 Feb 2026 16:09:58 GMT

hi @Tacomommy

you are lucky you are porting from Koodo as both Koodo and PM are owned by Telus. There is a chance you don't need to Koodo sim card for text approving the port. But please contact your Koodo support and tell them the situation and tell them you are porting into PM

Re: Port number from Koodo

Tacomommy — Tue, 03 Feb 2026 21:20:47 GMT

Koodo gave permission to Port. Yet SIM remains inactive

Re: Port number from Koodo

CSA_PM — Wed, 04 Feb 2026 14:06:14 GMT

Hello @Tacomommy,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage