topic Re: Can't redeem my points in Get Support

Can't redeem my points

JoyPhone — Tue, 03 Feb 2026 15:52:21 GMT

Why can't I redeem my points? It says No Activities Available. Can anyone help me with that? Thanks

Re: Can't redeem my points

Handy1 — Tue, 03 Feb 2026 15:56:42 GMT

@JoyPhone @That’s strange never seen or heard of that before , maybe ask support to confirm the issue and fix for you

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't redeem my points

hairbag1 — Tue, 03 Feb 2026 16:09:14 GMT

@JoyPhone

use the mobile app to log in to your account > Rewards > you should see Browse Catalogue ...or scroll down to find Recent Activity. Is that what you see on yours ?

Re: Can't redeem my points

JoyPhone — Tue, 03 Feb 2026 17:02:54 GMT

Thank you for your response. I see No Activity Available on both App and Web account.

Re: Can't redeem my points

hairbag1 — Tue, 03 Feb 2026 17:11:44 GMT

@JoyPhone

try rebooting your cell. If that doesn't help, do a network reset...that should do the trick for you. Let us know if anything helps.

Re: Can't redeem my points

JoyPhone — Tue, 03 Feb 2026 18:59:31 GMT

Thank you. I rebooted my cell. It did not work. I have two phones with PM. I will try the other one tonight and let you know.

Re: Can't redeem my points

JoyPhone — Wed, 11 Feb 2026 15:43:05 GMT

Just want to update the result. To redeem the points, we should hit Browse Catalogue and find the points redeem option. I wasn't doing correctly. Thanks again for your help.