topic account suspended -payment processed, cant access service in Get Support

account suspended -payment processed, cant access service

phat1 — Tue, 03 Feb 2026 15:53:24 GMT

Hi, I just made a payment, but my line is currently suspended and I can’t make calls.
I need the line fully active today because I’m porting my number to another carrier.
Could you please manually refresh or lift the suspension?

This has happened to me once before.
The payment was automatically applied to a different phone number on my account, not the number I’m currently using.
That’s why my line is showing unpaid even though I already made the payment.

Re: account suspended -payment processed, cant access service

Handy1 — Tue, 03 Feb 2026 15:58:26 GMT

@phat1 Have you tried rebooting the phone yet ? If not try that first if still same ask support to verify and fix

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: account suspended -payment processed, cant access service

hairbag1 — Tue, 03 Feb 2026 16:01:10 GMT

@phat1

you account only has 1 number. Make sure you applied payment to the correct account.