topic Re: Password reset failure in Get Support

Password reset failure

SyBlupommy — Tue, 04 Jan 2022 23:18:55 GMT

Just wondering when, if at all I will receive a password reset... sigh... been 3 days and now my plan has expired. I would hope that the 12GB of data can still be applied despite the fact that I have been waiting this long for a simple password reset. Oh and I forgot to mention when you send in another any of the previous requests are rendered useless... Why have time sensitive requests when they can't even be sent out in a timely fashion.... if at all..

Re: Password reset failure

will13am — Wed, 27 Jun 2018 16:17:31 GMT

@SyBlupommy, the password reset function is broken. You will need to reach out to the moderator team to change your password. The moderator team can be reached via private message using this link. Refer to the following knowledge base link for information on contacting the moderator team.

Re: Password reset failure

SyBlupommy — Wed, 27 Jun 2018 16:19:21 GMT

I have reached out a few times, once to the @CS_Agent, and to a couple of Mods I have worked with before. Been about 1.5 hours

Re: Password reset failure

will13am — Wed, 27 Jun 2018 16:21:42 GMT

If a private message has been sent, the only thing to do is staying patient. Hopefully a response will come shortly.

Re: Password reset failure

ShawnC13 — Wed, 27 Jun 2018 16:21:46 GMT

@SyBlupommy wrote:
I have reached out a few times, once to the @CS_Agent, and to a couple of Mods I have worked with before. Been about 1.5 hours

1.5 hours isn't all that long yet. I know every second seems forever without a phone when you really need it but issues are dealt with as they come in and do not get prioritized. Just first come first served.

Re: Password reset failure

SyBlupommy — Wed, 27 Jun 2018 16:23:03 GMT

I am more just concerned about losing 12Gb of LTE data that was offered 1 year ago for switching over.

Re: Password reset failure

ShawnC13 — Wed, 27 Jun 2018 16:26:13 GMT

@SyBlupommy wrote:
I am more just concerned about losing 12Gb of LTE data that was offered 1 year ago for switching over.

Your account can be suspended for upto 90 days before you lose your plan or phone number

Re: Password reset failure

kpuddicombe14 — Wed, 27 Jun 2018 17:07:21 GMT

i have gotten back a reply from them the strangest thing is that i can login to my community but cant with the self serve is anyone else having that same issue?

I really hope that they fix it soon because I wants to keep my account up to date and not have to worry its a good thing that I bought enough for this upcoming month

Re: Password reset failure

passiveegg — Wed, 27 Jun 2018 19:17:50 GMT

Before your plan will be gone, you will have 90 days for ur account to be reactivated again. As people before me as stated, you will have to wait with the moderators if you have messaged me as they do it in a first come first serve basis. Just be patient and they will help you.

Re: Password reset failure

SyBlupommy — Wed, 27 Jun 2018 19:20:13 GMT

Its been about 3 hours, I just want to pay for my plan.
Also I will need assistance getting MMS working as well.. would I need two APN or just the one

Re: Password reset failure

CS_Agent — Wed, 27 Jun 2018 19:41:16 GMT

Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Password reset failure

NDesai — Wed, 27 Jun 2018 19:52:11 GMT

@CS_Agent wrote:
Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

He already did. Please review all posts before telling users to send another private message. It will be more work for you as there will be a lot of duplicate messages.

Re: Password reset failure

SyBlupommy — Wed, 27 Jun 2018 20:35:46 GMT

Got a reply 53 minutes ago, replied to that promptly, what is going on?