topic Re: Suspended service in Get Support

Suspended service

Trochu — Tue, 03 Feb 2026 01:18:19 GMT

My credit card ran out and as a result missed a payment so they cut my service. They sent me a text so i click the link and for the life of me i cant get to the payment page, it wants me yo pick a new plan and don't even like my sim number. I can't raise anyone calling 611. Has anyone experienced this?

Re: Suspended service

softech — Tue, 03 Feb 2026 01:19:27 GMT

@Trochu

The error indicates that the Eversafe login system is unable to locate your My Account from your email login. But no worries, it is an easy fix for PM support, you will just need to engage them by direct message. Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Suspended service

slusagm — Tue, 03 Feb 2026 01:20:45 GMT

Make manual payment here

https://myaccount.publicmobile.ca/en/account/payment/funds/card

if you cannot get to the page, you can buy vouchers from Shoppes Drug mart and load the voucher using *611 to resume service

Re: Suspended service

Trochu — Tue, 03 Feb 2026 01:36:24 GMT

The link you sent takes me to the sign in page and wants me to pick a plan and buy a new sim card. Didn't take me to payment.

Re: Suspended service

Trochu — Tue, 03 Feb 2026 01:37:44 GMT

I thank you for the link. I was able to send a message to customer service, we shall see what they can do. Thank you