topic Re: Cancelling subscription in Get Support

Cancelling subscription

p_bee — Tue, 03 Feb 2026 01:17:20 GMT

I would like to cancel my subscription. I haven't activated iymt yet since I haven't received the SIM and it's been more than week now. Can someone help.me with this?

Re: Cancelling subscription

computergeek541 — Tue, 03 Feb 2026 01:17:09 GMT

@p_bee wrote:
I would like to cancel my subscription. I haven't activated iymt yet since I haven't received the SIM and it's been more than week now. Can someone help.me with this?

Public Mobile requests that customers allow 10 business days (2 weeks) for shipment of SIM cards. Unforutnately, refunds aren't usually provided in cases of buyer's remorse.

Re: Cancelling subscription

slusagm — Tue, 03 Feb 2026 01:17:29 GMT

since it wasn't fully activated yet, you will have to ask PM to assist with cancelling and ask for possible refund

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage