topic Re: Question about cancelling in Get Support

Question about cancelling

Cindyhair — Tue, 03 Feb 2026 00:35:03 GMT

How do I cancel my public mobile account and phone number? I no longer am needing my phone number and account. Any information would be great! I can not seem to find any info to do so.

Re: Question about cancelling

slusagm — Tue, 03 Feb 2026 00:37:57 GMT

if you can login My Account, disable autopay yourself. Go to Payment -> Manage Subscription and turn off subscrxibed

if you cannot login to do that, ask PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Question about cancelling

Cindyhair — Tue, 03 Feb 2026 00:44:05 GMT

I see I can unsubscribe does that cancel my service right away? Also I want to cancel the phone number but is says it will cancel it in 90 days. I need it to not be in service asap.

Re: Question about cancelling

slusagm — Tue, 03 Feb 2026 00:49:15 GMT

hi @Cindyhair

it will suspend your account at the end of this cycle. Then 90 more days, your account would be closed

but if you like to cancel it immediately, message PM, use the link above

Re: Question about cancelling

BKNS27 — Tue, 03 Feb 2026 01:59:22 GMT

@Cindyhair

Just to clarify, when you disable Subscribe. It will stop your AutoPay to pay for your monthly payment. After 90 days of nonpayment, your account will be closed, your SIM will stop working and your number will be returned to the carrier you got the number from.