topic Re: SIM Card and Activation in Get Support

SIM Card and Activation

David_Choi — Tue, 03 Feb 2026 00:30:51 GMT

I joined the new plan with additional sim card on 26 Jan 2026 but I am now still waiting for the sim card. Could I know how long it takes usually from ordering? And one more question I want to transfer my number from Koodo and should I inform Koodo before I activate the sim card?

Re: SIM Card and Activation

slusagm — Tue, 03 Feb 2026 00:33:24 GMT

@David_Choi

usually a week. If you waited over a week, as PM to check

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/

Re: SIM Card and Activation

Holy-Ghost1 — Tue, 03 Feb 2026 15:28:26 GMT

My sim number