No mobile data service

CurtisC1 — Mon, 02 Feb 2026 16:45:57 GMT

Recurring message from carrier. "No mobile data service". Billing is up to date.

Anyone else have this issue?

Re: No mobile data service

hTideGnow — Mon, 02 Feb 2026 16:49:25 GMT

check My Acocunt and make sure you still have mobile data left

check your phone to confirm there is no Data limit set

check Telus outage to see if any issue in your area
https://www.telus.com/en/bc/outages

Try Reboot phone and click Reset Network Settings and test

if same,  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Moses_B — Mon, 02 Feb 2026 22:05:48 GMT

@CurtisC1 We have sent a private message in case you still need assistance, please double-check your community inbox