topic Not able to receive or send SMS in Get Support

Not able to receive or send SMS

yeseol — Tue, 03 Feb 2026 00:39:26 GMT

I recently moved from Bell to Public Mobile on Jan 25 and my sms still hasn't been working. I have an iphone and I have switched from Bell. I have no problem with data access and calling, only text messaging. I need access to sms messaging to received verification codes. I have submitted a ticket but I am in urgent need to receive the verification code. I would appreciate any help to resolve this issue. Thank you in advance.

Re: Not able to receive or send SMS

hTideGnow — Mon, 02 Feb 2026 21:48:54 GMT

hi @yeseol

please confirm if you can receive inbound calls. But before testing, remove your old Bell sim card and disable Bell esim

most the time the SMS issue is simply because the porting was not completed and one way to test is via inbound calls

if your phone cannot receive inbound calls, then port was not done. But if the phone can receive inbound using PM sim, then please reboot phone and click Reset network settings and test again

Re: Not able to receive or send SMS

yeseol — Mon, 02 Feb 2026 22:03:42 GMT

Hi thank you for the information. I am unable to receive any inbound calls. I have removed my old Bell e-sim. Could you help me resolve the issue?

Re: Not able to receive or send SMS

hTideGnow — Mon, 02 Feb 2026 22:06:14 GMT

HI @yeseol

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway), you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage