topic Re: data not working and account is paid until Feb 10/26 in Get Support

data not working and account is paid until Feb 10/26

Clyd — Mon, 02 Feb 2026 20:42:12 GMT

I'm on a 5G plan. My plan renewed about two weeks ago.

Voice and SMS work, LTE/5G shows and iMessage works on cellular but general mobile data does not.

Please re-provision my 5G data docket , reset not data session and refresh APN/routing

Re: data not working and account is paid until Feb 10/26

kb_mv — Mon, 02 Feb 2026 20:37:59 GMT

@Clyd wrote:
I'm on a 5G plan. My plan renewed about two weeks ago.
Voice and SMS work, LTE/5G shows and iMessage works on cellular but general mobile data does not.
Please re-provision my 5G data docket , reset not data session and refresh APN/routing

@Clyd No one here can do that for you. We are just customers like you. Open a ticket for tech support with the chat icon or DM at : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: data not working and account is paid until Feb 10/26

hTideGnow — Mon, 02 Feb 2026 20:41:18 GMT

hi @Clyd

what phone is that?

you removed your old carrier sim card and disable old carrier esim?

you mentioned 5G does not work, but did you test 4G or LTE and confirmed data on 4G or LTE works?

and did you try Reboot phone then click Reset network settings?

Re: data not working and account is paid until Feb 10/26

Clyd — Mon, 02 Feb 2026 20:50:26 GMT

thanks I've done that