Activation loop issue

uuhy8i — Mon, 02 Feb 2026 20:32:58 GMT

When I login to my account I am redirected to the pre-activation section with the only options being to
1. Continue my activation (which doesn't work because my SIM card is already in use) or
2. Login (AGAIN)

I'm stuck in an infinite loop with no way to access my account and make any changes.

I've seen in other threads that a CS Agent would be able to "reset" things for me. PLEASE HELP

Re: Activation loop issue

hTideGnow — Mon, 02 Feb 2026 20:33:55 GMT

hi @uuhy8i

if you have an account already, do not click activate. The system just cannot find your account

ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

topic Re: Activation loop issue in Get Support

Activation loop issue

Re: Activation loop issue