topic Re: How to cancel a support ticket. in Get Support

How to cancel a support ticket.

RPerry96 — Mon, 02 Feb 2026 20:00:53 GMT

I submitted a support ticket and am just wondering how to cancel it.

I no longer require the help that was requested.

hTideGnow — Mon, 02 Feb 2026 18:55:44 GMT

you don't really need to cancel it. But if you like, just go to your Community message inbox and find the message and reply CS agent and ask them to ignore:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/outboxPrivate Messages - Community

RPerry96 — Mon, 02 Feb 2026 18:56:38 GMT

Ok, it was to change my plan to a cheaper one, but found another option and don't want them changing it and making my plan less then paid for

RPerry96 — Mon, 02 Feb 2026 18:58:13 GMT

Figured it out though, thank you for your help.