topic Payment in Get Support

Payment

Chnaw — Mon, 02 Feb 2026 18:55:40 GMT

Hello, I am not happy with the public service. I started on Jan 31st. I would like to soeak on the phone with an agent. Can you call me?

hTideGnow — Mon, 02 Feb 2026 18:57:45 GMT

you need to contact support agent by opening ticket:
submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Chnaw — Mon, 02 Feb 2026 20:59:02 GMT

Put a ticket in and still no service.

CSA_PM — Tue, 03 Feb 2026 21:15:59 GMT

Hello @ Chnaw,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage