topic Re: sim card and close account in Get Support

sim card and close account

brianpp — Mon, 02 Feb 2026 17:55:51 GMT

hi.

I sign up for a phone plan with you, paid for the first month. I have not received the sim card which was supposed to be sent to my address on file. It has been over one week, and i still have not received any... very frustrated....I would like you to cancel service/plan i had signed up for, and return my money back to the bank account on file. thanks

how long does this process take before i can see the refund in my bank account?

Re: sim card and close account

hTideGnow — Mon, 02 Feb 2026 17:58:37 GMT

hi @brianpp

to ask agent to track the sim card and continue with the activation, or to cancel it, you need to ask PM support agent for that, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage