topic Overcharged in Get Support

Overcharged

joykiza — Mon, 02 Feb 2026 15:39:39 GMT

how do I get a refund when I have been charged twice on two cards when renewing my subscription. I tried on of my card it didn’t work so it led me trying a different not to find out they charged me on both two different amounts $46.61 and $39.71. I was only trying to purchase my usual subscription for 39.71$ i don’t know why they charged me the $46.61 so ridiculous

Re: Overcharged

hTideGnow — Mon, 02 Feb 2026 15:42:33 GMT

hi @joykiza

first check if the overpaid is showing up on the account as a credit. If you see the money showing in Available Funds, then it is a credit and you can leave it there for next renewal

but if you don't see it, or you still want to check with support agent on possible refund. Please  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
   (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Refunds

joykiza — Mon, 02 Feb 2026 21:22:09 GMT

How long does it take to just give someone their money after being overcharged twice for my subscription like this is ridiculous

Re: Refunds

hTideGnow — Mon, 02 Feb 2026 21:24:34 GMT

hi @joykiza

when did you put in the request to refund? like most business, refund could be 2 to 3 weeks

Re: Refunds

BKNS27 — Mon, 02 Feb 2026 21:26:25 GMT

@joykiza

Please note that any charges over your monthly payment will remain as credit to apply to your next month payment.

If you still want a refund then contact a CS_Agent by submitting a ticket by clicking on the Chat icon then type in Submit a Ticket then Contact. Refunds will take 3-4 weeks to process so leave it as credit. Login to your account and under Payment it will show as available funds.

Re: Refunds

joykiza — Mon, 02 Feb 2026 21:27:33 GMT

It doesn’t show as credit and MIND YOU I was charged 46.61$ when my subscription was 39.71$ only I want my refund I already sent a ticket and have not heard anything

Re: Refunds

joykiza — Mon, 02 Feb 2026 21:28:17 GMT

I sent the ticket, and it doesn’t show as credit and I don’t freakin want credit I want my money

Re: Refunds

joykiza — Mon, 02 Feb 2026 21:31:34 GMT

It shows 0 available funds!!!!!!!!!!!!!!!!!!!! how come I don’t see anything but I called my bank and they told me they removed the money already

Re: Refunds

hTideGnow — Mon, 02 Feb 2026 21:33:21 GMT

hi @joykiza

don't try to ask the bank to reverse the transaction, it will mess up the account

please open ticket with PM and they will confirm and process your request

Re: Refunds

joykiza — Mon, 02 Feb 2026 21:37:13 GMT

Like I said I already requested a million tickets since morning and it seems like this company suddenly doesn’t have anyone to respond to my ticket, AND IF I DONT GET MY MONEY BACK IM HAVING THE BANK REVERSE IT AND DELETE YOUR APP AND LEAVE THIS COMPANY HOW RIDICULOUS

Re: Overcharged

CSA_PM — Tue, 03 Feb 2026 21:17:59 GMT

Thank you for the escalation! The customer was in contact with an agent and the issue was resolved.