topic Re: No Service in Get Support

No Service

GillianGlasgow — Thu, 29 Jan 2026 05:05:49 GMT

Not able to make or receive calls,sms.

Re: No Service

hairbag1 — Thu, 29 Jan 2026 05:09:43 GMT

more info would be nice. Did you recently activate your new Public Mobile account successfully ? Did you attempt to port your old number to your new PM acct or did you take a new number ? Did you reply YES to the sms you rec'd about the port request ?

Re: No Service

GillianGlasgow — Thu, 29 Jan 2026 05:11:08 GMT

Yes I did everything in the directions. I said YES. Transfer was successful now I can't receive calls.

Re: No Service

GillianGlasgow — Thu, 29 Jan 2026 05:14:59 GMT

I also try deleting esim and bought a new one still not able to receive calls.

Re: No Service

hairbag1 — Thu, 29 Jan 2026 05:20:21 GMT

@GillianGlasgow wrote:
Yes I did everything in the directions. I said YES. Transfer was successful now I can't receive calls.

You're going to need help from Customer Support...use this link to start the process...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No Service

CSA_PM — Mon, 02 Feb 2026 15:34:47 GMT

Hello @ GillianGlasgow,

Please check your inbox, a Customer Service Agent is waiting for your reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage