topic Re: Activation Loop Physical SIM but need eSIM in Get Support

Activation Loop Physical SIM but need eSIM

Jjazzy — Tue, 03 Feb 2026 01:00:44 GMT

I’m stuck in an initial activation loop asking for a physical SIM number, but I need to use eSIM instead for this new phone. I had ordered a physical SIM originally thinking I could use it, but I cannot on this phone.

Re: Activation Loop Physical SIM but need eSIM

hTideGnow — Mon, 02 Feb 2026 15:15:34 GMT

hi @Jjazzy

once a sim type is chosen, you cannot really change it. You will need to ask PM support agent to see what option do you have at this point.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Activation Loop Physical SIM but need eSIM

Jjazzy — Mon, 02 Feb 2026 15:17:12 GMT

I have submitted a ticket and have been waiting over a day already without a reply.

Re: Activation Loop Physical SIM but need eSIM

Jjazzy — Mon, 02 Feb 2026 15:24:09 GMT

I submitted a new ticket with your link, hopefully it will get resolved. Thanks for your help.