topic Re: eSim issue. in Get Support

eSim issue.

Meg3567 — Tue, 03 Feb 2026 01:04:36 GMT

I accidentally screwed up my eSim, meaning I am not receiving text messages or phone calls, trying to purchase a new eSim and it's trying to send a code vas a text message, but I am not receiving text messages. How can I fix this issue? I JUST paid for my monthly subscription so starting over isn't an option.

Re: eSim issue.

softech — Mon, 02 Feb 2026 13:40:34 GMT

@Meg3567

Try to see if you can get the 2FA code via email or voicemail:
On the 2FA screen, click "Didn't Receive code" or "Resend Code" and choose "Send email" or "Send Voice Message" to get 2FA.
(When choosing "Send Voice Message", call yourself using another phone to retrieve VM)

If still unable to get the 2FA code, you will have to engage PM CS agent by direct message. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: eSim issue.

Meg3567 — Mon, 02 Feb 2026 13:45:20 GMT

Yea, i've tried that, everytime I click didn't receive code it just resends as a text with no option for changing the manner in which it delivers the code

Re: eSim issue.

hTideGnow — Mon, 02 Feb 2026 14:41:19 GMT

hi @Meg3567

You will have to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSim issue.

CSA_PM — Wed, 04 Feb 2026 10:25:58 GMT

Hello @Meg3567,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage