topic Re: Malfunctioning all of a sudden in Get Support

Malfunctioning all of a sudden

kfc0324 — Mon, 02 Feb 2026 04:20:44 GMT

I recently transfered from Rogers with the flash sale last week. It worked perfectly fine until the evening on Feb 1. I have delected the old eSim from previous provider after almost a week of normal operation.

After submitting the customer support ticket around 7 pm and no replies have been received then.

i’m not able to send/receive messages on iMessage, nor receiving incoming calls. It has created disturbance to all those verification process. What can be done on this. Noticing many people are suffering from it too.

Re: Malfunctioning all of a sudden

DarkKnight_1000 — Mon, 02 Feb 2026 04:52:50 GMT

are you able to make calls if so does it show your ported number

Re: Malfunctioning all of a sudden

kfc0324 — Mon, 02 Feb 2026 05:09:13 GMT

Yes I could still make the call outwards. And the internet service is fine. Not the others though as stated

Re: Malfunctioning all of a sudden

kfc0324 — Mon, 02 Feb 2026 05:10:08 GMT

When you were adding the new eSim, did you purchase a new one or just use the same QR code to do so? And when you did that, is the previous eSim still available on your phone?

Re: Malfunctioning all of a sudden

_KoKo_ — Mon, 02 Feb 2026 05:14:46 GMT

Are you transferring via number portability? Or are you transferring with a new phone number? I just signed a new contract last week, but after seeing your comment, I'm worried about when I should cancel my previous contract.

Re: Malfunctioning all of a sudden

softech — Mon, 02 Feb 2026 13:18:22 GMT

@kfc0324

if you cannot receiving incoming calls, the porting was not completed

There is a number to call to talk to live support, they can confirm if porting was completed. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

Re: Malfunctioning all of a sudden

softech — Mon, 02 Feb 2026 13:20:38 GMT

@_KoKo_ wrote:
but after seeing your comment, I'm worried about when I should cancel my previous contract.

@_KoKo_

check if the account with the old provider is still active. With porting, your old account would be closed after porting is completed as port of the porting process. If your old provider account is not closed, your number has not been ported to Public Mobile yet

Re: Malfunctioning all of a sudden

computergeek541 — Tue, 03 Feb 2026 01:07:49 GMT

@DarkKnight_1000 wrote:
are you able to make calls if so does it show your ported number

The ported number being shown on the receiver's call display for an outgong call doesn't give any indication about the status of number porting. The very instant that a number port in is requested, that is the phone number that is shown for that Public Mobile to be calling from even if porting hasn't completed.

Re: Malfunctioning all of a sudden

DarkKnight_1000 — Fri, 06 Feb 2026 01:05:04 GMT

It does, though, because initially you receive a temporary number than once the porting process starts. Then it shows your ported number. I know because initially I was assigned a temporary number. Once I ported, my ported number started showing. It just took an hour for incoming calls and SMS to start working.

Re: Malfunctioning all of a sudden

computergeek541 — Tue, 03 Feb 2026 01:19:38 GMT

@DarkKnight_1000 wrote:
It does, though, because initially you receive a temporary number than once the porting process starts. Then it shows your ported number. I know because initially I was assigned a temporary number. Once I ported, my ported number started showing.

The ported number shows even before porting is done. That's the point I'm trying to make. The number being shown for outgoing call displays give zero indication of porting success (or failure) or of porting completion.

Re: Malfunctioning all of a sudden

DarkKnight_1000 — Tue, 03 Feb 2026 05:18:13 GMT

Understood. While it doesn’t indicate port success or completion, the change does indicate that the porting process has started. 😀

Re: Malfunctioning all of a sudden

DarkKnight_1000 — Fri, 06 Feb 2026 00:34:03 GMT

Just wanted to add, I felt your response came off a bit blunt

Re: Malfunctioning all of a sudden

computergeek541 — Fri, 06 Feb 2026 01:12:20 GMT

@DarkKnight_1000 wrote:
Just wanted to add, I felt your response came off a bit blunt

That certainly wasn't my intention, but providing accurate information is important. For future, if there's a personal dispute, please contact me privately. When it comes to the part that you quoted about being able to make phone numbers from the temporary phone number while porting is in progress, that information being provided by Public Mobile isn't right. The temporary number ceases to exist on the customer's account as soon as number porting has been requested.

Re: Malfunctioning all of a sudden

DarkKnight_1000 — Fri, 06 Feb 2026 01:05:44 GMT

I just meant when calling from your phone and it shows your number it means the porting process has started your right about the mis information from public and removed that from my initial reply