Re: Porting issue - Resolved

Bbteaz — Mon, 02 Feb 2026 07:54:58 GMT

Can I also get the number to contact the porting team? Thank you

Re: Porting issue - Resolved

softech — Mon, 02 Feb 2026 13:14:16 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.

topic Re: Porting issue - *Resolved* in Get Support

Re: Porting issue - *Resolved*

Re: Porting issue - *Resolved*

topic Re: Porting issue - Resolved in Get Support

Re: Porting issue - Resolved

Re: Porting issue - Resolved